Application Support & Monitoring
At Codepeko, we provide comprehensive application support and monitoring to ensure your software runs flawlessly, with maximum uptime and optimal performance. Our proactive approach prevents issues before they impact your users or business operations.
Our Application Support Services
Basic Support
- Business hours coverage
- Incident management
- Monthly health reports
- Patch management
Enterprise Support
- 24/7/365 monitoring
- 15-minute response SLA
- Dedicated support engineer
- Quarterly optimization reviews
Technical Support Coverage
- Application troubleshooting
- Performance optimization
- Security patching
- Third-party integrations
- Database maintenance
- API ecosystem support
Advanced Monitoring Solutions
Real-Time Monitoring Includes:
- Application performance (APM)
- Infrastructure health
- User experience tracking
- Business transaction flows
Alert Types We Monitor:
graph TD
A[Errors] --> B[Performance]
B --> C[Security]
C --> D[Capacity]
D --> E[Business Metrics]Monitoring Tools Stack:
- Application: New Relic, AppDynamics
- Server: Datadog, Zabbix
- Synthetic: Pingdom, UptimeRobot
- Custom: AWS CloudWatch, Azure Monitor
Key Benefits
99.99% Application Uptime
60% Faster Incident Resolution
40% Reduction in Outages
Proactive Performance Optimization
Our Support Process
Incident Triage
- Automatic alerting
- Severity classification
- Escalation procedures
Resolution Workflow
- Root cause analysis
- Hotfix deployment
- Permanent solution development
Prevention Strategy
- Pattern recognition
- Architecture improvements
- Capacity planning
Industries We Protect
E-Commerce
- Peak traffic readiness
- Cart abandonment prevention
- Payment flow monitoring
- Inventory sync alerts
Enterprise SaaS
- Multi-tenant monitoring
- Subscription billing
- API rate limit alerts
- Compliance audits
Mobile Apps
- Crash analytics
- Background process monitoring
- Battery optimization
- Network performance